Optical Assistant – Duncan & Todd Group, Thurso
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 50 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare.
They are currently recruiting for an Optical Assistant to join the Duncan & Todd Opticians & Hearing Care practice in Thurso on a full time basis working 37.5 hours over 5 days. Optical Assistants are the first point of contact for the patients and customers in their busy practices and this varied role comes with a wide range of responsibilities including the following:
- Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Assisting patients on the practice floor with frame and lens selection.
- Giving patients demonstrations on how to insert and remove contact lenses.
- Processing invoices.
- Processing deliveries and collections of stock.
- Administration and maintenance of patient records, databases and NHS paperwork.
- General housekeeping duties to ensure the practice is clean, tidy and presentable.
- Other ad hoc duties as and when required.
Duncan & Todd Group offer a fast paced and dynamic working environment and they are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided.
As a company, the D&T Group offer:
– Competitive salary
– 29 days annual leave (full time equivalent) inclusive of public holidays
– Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
– High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
– Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
– The opportunity to work for a company that cares.
– Career progression opportunities and further training.